During these unprecedented times, we wanted to let all our Nomadic Runners how important it is for us and the global community to stay safe and look after one another. This is our number one priority to ensure not only our community but those in place we travel remain safe. We appreciate that many people face challenges now and many more will in the future. We are all in this together. We are doing all we can to ensure that our customers are well taken care of in the spirit of the trail running community.
As you are aware the situation is changing daily across the globe with various countries taking different strategies to deal in a manner they feel best. We are closely watching the situation and take advise from the leading governing bodies, the main one being UK Foreign and Commonwealth Office (FCO). This will ultimately govern if a trip will go ahead or not. If at the time of final payment (8 weeks before departure) the FCO is still advising against travel to the destination of the trip we will have no choice but to postpone.
We appreciate that this throws many balls in the air for you and are working hard behind the scenes with our local guides and suppliers to ensure this has as little impact on you as possible, whilst giving you the greatest amount of flexibility. Here's what we're doing:
contacting each individual directly who's trip is likely to be affected
If you have already booked on a trail running retreat or adventure then we will contact you directly to explain the situation and the options available.
Fully refundable deposits
The initial deposit paid shall be fully refundable up until 8 weeks prior to the start of the trip, this is when the final payment is due and confirmation that the trip is going ahead as planned. If the situation changes after this point and we have to cancel for any reason including covid-19 then you are entitled to a full refund for the amount paid to date. If you cancel within 8 weeks, after final payment, because of an individual health condition including coronavirus or other reason, we will work with you to find a suitable alternative date or offer a partial refund.
For now, we are utilising this option for our 2021 trips only, for any 2022 trips we will revert back to our standard terms and conditions, this states that deposits are non-refundable should you cancel after booking.
We are allowing for any customers who have booked on a retreat or adventure to reallocate this to a future trip. This means a like for like swap is available in case you decide on a different destination. There will of course be:
no additional fees
no price change from what it was at the time of booking
still have a trail running adventure in the diary to look forward to
Booking will be held indefinitely
Any bookings will be held indefinitely, this means you don't have a time limit on rescheduling your trip. We understand that there is a lot of flux at the minute so don't want to hamper this any further. With new dates and destination in 2021 & 2022 to follow, we hope that this is something to look forward to and a future date can be rescheduled. If this does not work for you then the cancellation terms at the time of booking will apply.
We're adding more dates
We are increasing our offering for 2021 and looking forward to 2022, meaning more great destination and more choice for our guests.
Keeping you updated
We'll continue to monitor the situation on a daily basis and update this page accordingly. We will, of course, reach out to those affected at the point in which we know more.
Low-risk activity due to the nature of it being in outdoors.
Small groups only, restricting the number of human interactions.
Accommodation is largely private meaning we have greater control over food preparation and cleaning protocols.
Single room supplement available.
Additional advice on what to bring prior to departure.
Adventure Travel Trade Guidelines.
We are still planning and are excited by the new destinations we've been working away on for the last few months. As always we are looking for the best trail running in epic locations. We think we found some so take a look. These are meticulously chosen and curated for our participants to have a true trail running experience.
With that said we have an upcoming sale to help you back on your trail running journey. Watch out for discounts and first releases.
Join the community of Nomadic Runners. Be the first to know about upcoming trips, discounts and receive our newsletter with some stories of adventure. These are only used by us and not shared with anyone else. We won't bombard you with useless information but instead are selective about what we send out.
stay safe and a big thank you from the team here at NOmadic running company